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Kingkush
06-25-2016, 06:57 AM
Hi my ingame name is kingkush and i have added a friend and he has added me, i have reached castle level 6 and haven't received the imp nor the fighter chests for lvls 3-5...

Kingkush
06-25-2016, 07:04 AM
By the way i am the one whonarrived first lvl 3

DanHaney
06-25-2016, 07:46 AM
hey kingkush, to get the rewards for player referral your friend needs to reach castle 3 on their acct for you to get the Imp. Then you get more rewards when your friend reaches castle levels 5, 7 & 9. More friends = more rewards!

Kingkush
06-25-2016, 07:51 AM
Ok well he just became lvl 3 i'll check if i got the reward

Kingkush
06-25-2016, 07:54 AM
Well i got the imp but not the free fighter crate?...

DanHaney
06-25-2016, 11:14 PM
You only get the Imp for first reward, all fighter crates after that.

Syrhan
06-26-2016, 11:05 PM
My friend who referred me is already lvl 7, got crates from when he reached castle 5 and castle 7 but when i'm about to open the rewards game crashed and i didnt get anything from it.

Shatta
06-27-2016, 08:31 AM
Same here I posted in general discussion... Didn't know there was a topic about this already

DanHaney
06-27-2016, 10:00 AM
Hi -- we've had reports of this issue -- players getting crashes from opening refer-a-friend fighter crate rewards, and then not receiving their fighters. We are actively investigating this issue and will hope to resolve it soon. Anyone having similar issue please email gamesupport@kizstudios.com with your display name, email, and account ID found in the settings menu, and we will try to restore the lost rewards.

Shatta
06-27-2016, 10:04 AM
Do I need to email that to get credited? Or will u credit me?

DanHaney
06-27-2016, 10:08 AM
We're investigating your account now. You can email gamesupport@kizstudios.com as well if you'd like us to contact you directly. As soon as we have any further information we will post it here.

Shatta
06-27-2016, 10:12 AM
Ok thank you very much, I'll rather get the reply here... If it's absolutely necessary to email I will but until u say I have to, I'll just check up here every few minutes

Shatta
06-27-2016, 11:34 AM
Sorry to be like this but is there an ETA on when I get credited on the 2 crates?

Shatta
06-27-2016, 11:56 AM
My support ID is 256492 incase u need it

DanHaney
06-27-2016, 12:06 PM
We're still working on verifying the issue. Though we have seen multiple reports, we have not been able to reproduce the error. Sorry, currently we cannot provide an eta.

Shatta
06-27-2016, 12:08 PM
Oh ok then understood! I'll be waiting patiently many thanks 😁

Shatta
06-28-2016, 10:52 AM
Any luck yet?

Bluudev
06-28-2016, 11:30 AM
@shatta you should be good to go now. Thanks for your patience.

Shatta
06-28-2016, 12:27 PM
Bluudev thank u so much for the 500 gems the thing is I can't buy a premium monster crate, that's what I lost and I would like to have it please because it would have housed a rarer creature then the blue ones

Shatta
06-28-2016, 12:47 PM
I saw a gold monster crate when I pushed open on it, the game crashed... It wasn't an ordinary crate for 200 gems like the usual one that one looked much different

Shatta
06-28-2016, 12:56 PM
I have a picture I can send of the crate I'm talking about

DanHaney
06-29-2016, 10:14 AM
Hey Shatta-- there might have been a visual error you saw, but the refer-a-friend system does not award Premium fighter crates. The only way to find Premium fighter crates is via the Arena Trophy Tournament or Alliance Raid Battles.

Shatta
06-29-2016, 11:16 AM
DanHaney how do I send a picture? I'll show you

Shatta
06-29-2016, 11:23 AM
I have some proof, I know what I saw bro, and I have a picture showing that you do actually get premium crates from referrals... How do I send it to u? I can't seem to put pics up in this forum

Shatta
06-29-2016, 12:11 PM
I get bronze silver and gold crates, silver is when u become knight in tournament bronze is the usual crate, and gold is what I got from referral.. I have the pic here bro

DanHaney
06-29-2016, 01:18 PM
You can email images to gamesupport@kizstudios.com. Posting them here is tricky.

So there is a visual error when you're notified that a friend reaches each Castle level threshold. First the game displays the image of a Premium Item crate as your reward. Then when you clear that menu, another one pops up displaying a Fighter Crate, with a prompt to open, which when tapped takes you to the Barracks. That is a result of the old system, when the refer-a-friend reward was a Premium Item Crate. The reward changed with the most recent update, and is now a Fighter Crate. Just a single, regular Fighter crate. Believe me, the only way to find Premium fighter crates is via the Arena Trophy Tournament or Alliance Raid Battles.

Anyway, we currently have no way of adding crates of any kind to your account. Gems are the best we can do at this point. Sorry for any confusion.

Shatta
06-29-2016, 01:32 PM
But that's false advertising, because it really shows a premium crate in the picture... But I understand it's all cool then, when it's possible to give me a premium crate would I be able to get one?

DanHaney
06-29-2016, 01:43 PM
So we're still working on the functionality to add crates to accounts. But the gems we hooked you up with were enough to get a character crate & a premium item crate. So hopefully we're all good!

Syrhan
06-30-2016, 12:09 AM
Dan, can i get compensated as well?

DanHaney
06-30-2016, 09:41 AM
Hey Syrhan -- our records indicate that you have already been compensated in-game by the KizStudios account. Thanks for playing!

Syrhan
06-30-2016, 10:58 AM
Uhm not yet but it's okay. Thanks a lot dan! :)

Bibichou
07-01-2016, 07:32 AM
Hello When i recived a gift When my friend reached castle level 3-6 the game Close and i don't get the gift.
Sorry for my english i'm french and i don't speak verry well.

DanHaney
07-01-2016, 11:55 AM
Salut Bibichou --

Is this your name in the game? If yes, say hello to Kiz Studios using the chat menu in the game. This way we can find your account easily and provide a gem reward instead. Sorry for the error. Hope you enjoy the game !

Bibichou
07-02-2016, 03:21 PM
Yes i'ts the same.
I say 'hello to kiz studios' in the chat menu of the game.
Thank you.

DanHaney
07-03-2016, 07:28 AM
Hi Bibichou. I have a better idea. Post your friend code here, and I will help you.